Are there any hidden fees?

No. You only pay the success fee if we find it. However, international shipping (DHL/EMS) is charged separately at actual cost.

How long does the search take?

We begin searching immediately. Standard searches monitor official channels for up to 3 months. Emergency requests receive immediate human attention within hours.

What if my item is not found?

If we cannot locate your item within the search period, you only pay the initial fee. No success fee is charged.

Do you ship internationally?

Yes! We ship worldwide via DHL or EMS. Shipping costs are calculated based on your location and item size, charged at actual cost with no markup.

What items can you help recover?

We can help with almost anything: wallets, bags, phones, passports, cameras, clothing, jewelry, and more. We check police stations, train stations, and public facilities across Japan.

How do I find a lost item in Japan as a tourist?

Report at the nearest koban or station lost-and-found, but the process is in Japanese. LostInJapan handles this for you — we contact police, transit operators, and public facilities in Japanese, monitor databases for 90 days, and ship worldwide.

I lost my passport in Japan. What should I do?

File a police report at the nearest koban, contact your embassy. LostInJapan's Emergency SOS ($150) handles all Japanese paperwork and guides you step-by-step. Temporary travel document possible in as fast as 6 hours.

Is there a lost and found service in Japan that speaks English?

Yes. LostInJapan communicates in English via WhatsApp, email, or Instagram, while handling all Japanese-language interactions with police and train companies on your behalf.

Can I get my lost items shipped from Japan to my home country?

Yes. We ship worldwide via DHL or EMS at actual cost with no markup.

How does Japan's lost and found system work?

Items are turned in to koban, station offices, or government centers and held for 3 months. The system operates entirely in Japanese. LostInJapan bridges this language gap.

How much does it cost to recover a lost item in Japan?

Standard $35 upfront + $15 success fee if found. Emergency SOS $150 flat. Shipping separate. Competitors charge $500+.

Lost Something in Japan? Don't Panic. We've Got You.

Already flew home? No problem. Our native Japanese team searches, recovers, and ships your lost items worldwide. LostInJapan (LostJP) is a human-led lost & found recovery service for travelers in Japan — Tokyo, Kyoto, Osaka, and nationwide. 24/7 English support.

How It Works

Submit your request — describe your lost item; your dedicated agent reaches out within 30 minutes.
We search official channels in Japanese — police (koban), JR and metro lost-and-found offices, taxis, and public facilities, monitored for up to 90 days.
Recovery & global shipping — we retrieve the item and ship it worldwide via DHL or EMS at actual cost with no markup.

Pricing

Standard Plan — $35 upfront + $15 success fee only if we find it. 90-day monitoring. Best for wallets, bags, clothing, souvenirs. No success fee if not found.
URGENT SOS Plan — $150 flat — immediate top-priority agent action, emergency travel document support, done-for-you Japanese paperwork, fast-track reissue support (as fast as 6 hours). Best for passports, smartphones, and flight-critical items.

Why travelers use LostInJapan

Japan's police lost-item portal and phone lines are entirely in Japanese — we handle everything in Japanese for you.
Lost items in Japan are disposed of after about 3 months, so acting fast matters.
500+ items recovered for travelers from 30+ countries. Average response time: 30 minutes.

Contact

WhatsApp: +81 80 6934 9068 — we respond within 30 minutes, 7 days a week. Secure payment via Stripe.

https://lostjp.com/