Already flew home? No problem. Our native Japanese team searches, recovers, and ships your lost items worldwide.
Real stories from real people who got their lost items back.
“Back in California when I realized I left my passport in Kyoto. LostJP shipped it to me in 8 days. Lifesavers.”
“Lost my phone in a Tokyo taxi at 2 AM. Their team reached out within minutes and shipped it to my hotel.”
“My iPhone fell out at Shibuya station. I spoke zero Japanese. They handled everything. $35 well spent.”
Operating in Major Cities
+ Available Nationwide
Three simple steps to recover your lost items
Fill out a quick form with your item details. Your dedicated agent will reach out via your preferred messaging app within 30 minutes to review your case and send you a secure payment link.
We monitor official lost-and-found channels across Japan for up to 90 days. We check available police, transit, and public lost-item listings on your behalf.
The moment it's found, we handle the paperwork, retrieve it, and arrange global shipping. Don't need it anymore? We'll safely dispose of it for you.
Here's what you're up against:
Japan's police lost-item portal is entirely in Japanese. Phone lines too. Even Google Translate struggles with location names.
Items get disposed after 3 months. If you're already home, you can't realistically navigate this from abroad in time.
JR, Tokyo Metro, taxis, koban — each has different procedures. We know all of them. You'd need weeks to figure them out.
Whether you're back home or still in Japan with a flight tomorrow — we'll find your stuff.
+ $15 success fee (only if we find it)
💡 In a hurry? Try the Emergency Plan for 5-minute priority response.
Note: International shipping billed separately at actual cost.
✓ No success fee if we don't find it
Secure payment via Stripe
Immediate top-priority agent action
If your flight leaves in 48 hours, $150 is the cheapest passport replacement you'll ever pay for.
Note: International shipping billed separately at actual cost.
✓ All-inclusive · No hidden fees
Secure payment via Stripe
No. You only pay the success fee if we find it. However, international shipping (DHL/EMS) is charged separately at actual cost.
If your item hasn't turned up yet, we don't give up. Our dedicated agents continuously check official lost-and-found channels across Japan for up to 90 days. We are not affiliated with government agencies, but we help you navigate the process quickly.
Regular monitoring of official lost-and-found channels across Japan
You'll be notified immediately when a potential match is detected
Extended monitoring period ensures maximum recovery chances
We keep our fees the lowest in the industry by skipping slow, traditional phone queues. Instead, you get 24/7 direct access to our dedicated agents via text messaging. It's fast, frictionless, and just like messaging a friend. Our customers love the stress-free experience—and having a perfect written record gives you total peace of mind.
Reach out via WhatsApp. We respond within 30 minutes.
Contact via WhatsAppWe typically respond within 30 minutes. Available 7 days a week.